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Bloom

Frequently asked questions

All merchandise (except for custom made florals, wreaths) may be returned within 30 days of the date of delivery.

When shipping the items back, please be sure to insure the item(s), as it could get lost or damaged. We are not responsible for shipping fees, damages, or lost returns. Please obtain a tracking number for your records.

How do I initiate a return? To initiate a return for an item, please contact us with your name, order information and reason for return.

How will I know when my return has been received? After we receive your return and confirm that all items are in original condition, you will receive an email confirming that your return has been received. Your refund or credit will be processed within five business days of receipt.

Your return credit may take a few business days to appear on your account depending on your credit card processing company.

You will receive an order confirmation number at the conclusion of your order process, as well as an email that includes order detail. We ask that you review your order carefully before submitting. If you created an account, you may check the status of your order at any time by logging into your account.

Items ship within 3-5 business days. Once the order ships, we will notify you via email with a tracking number. Depending upon location, delivery times may vary between 3-5 business days once it ships. Please note that we do not ship on Saturdays, Sundays or US nationally observed holidays.
For items with a longer lead time, details and policies will be noted on the product page. If you purchase an out of stock item, we will notify you via email.

We currently do not ship International, or outside the Continental U.S. (Hawaii, Puerto Rico, Alaska, & U.S. Territories). We do not offer Post Office Box delivery. Please make sure to include a residential shipping address.

Orders that have been processed but not shipped may be canceled. For custom made orders: once a proof has been approved the order is non-refundable and may not be canceled. For inquiries about canceling your order please contact us and submit your query. Please include as much detail as possible as to why you are canceling the order.

We take pride in the quality of our products and the condition in which they arrive to you. We’ll replace the item if it’s still available or issue a full refund, including shipping charges. Damages must be reported within 7 days from receipt of delivery.
Please contact us and include your name and order number as well as a description of the damages and photo if possible. We will contact you with information on the replacement.

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